De-escalation& Personal Safety Training

for Doctor’s Practices & Health Care Professionals

We train health care professionals to appropriately deal with agitated, upset and potentially challenging patient behaviour.
 
Being able to defuse unpredictable behaviour will empower staff to go about their duties in a positive, sensitive & confident manner.

‘All information is morally, ethically & legally compliant’

Benefits & Outcomes

Click here to contact us today. Or call 0800 1076 365.

Why are our Programmes Needed in the Health Care Profession?

It was identified that there were many drivers for aggressive and confrontational behaviour. A few of mention were:
  • Mental health
  • Ill anxious and fearful patients
  • Drug use
The Crime Survey of England & Wales identified health care professionals as the 2nd highest group at risk of assaults and threats (after the protective services such as the police).
Other data tells us:
  • 3000 violent patients in England barred from seeing their GPs : Source: BBC.
  • Police are recording an average of 3 violent incidents at general practices every day.
  • In 2021 – 22 there were 1,068 criminal incidents of violence at health centres & surgeries. These are the reported incidents, and the consensus is that the real figures will be much higher.
Dr Chaand Nagpaul (chair of the BMA) – states that GP practices are facing unmanageable levels of demand. Patients are struggling to get appointments because of the national capacity and lack of historic investment. All this is creating patient upset & agitation who are taking their frustrations out on the system.
​

The De-escalation Programme is available in three formats:

Online Course

Online

De-escalation modules based around real scenarios

Webinar

Webinar

Live webinars that are interactive & challenging

In-Person

In-Person

Delivered by Resolve trainers

We can also offer a blended approach designed to meet your bespoke needs.

Contact us today to discuss your requirements.

Click below for our Enquiry Form

Enquiry Form

Or call 0800 1076 365.

Feedback & Testimonials

Dr Jeremy Welch

‘Thank you to Andy and the Streetwise365 team from Mythe Medical Practice. A fun and interactive session for GPs, nurses and admin staff. We all feel prepared and informed with a variety of transferable skills and techniques covering a wide range of situations and real life scenarios. I can’t believe we haven’t done this before – a must for all practices!!!‘ Dr Jeremy Welch, GP Partner.

Bridget Derrett (Practice Manager)

‘Personal safety training should be available to all NHS organisations as standard. We constantly see stories about members of NHS staff having to deal with difficult and challenging patient situations. Andy’s course not only helps to equip staff with practical demonstrations of defusing physical threats but also explores ways in which language can control a situation before it spirals out of control.
All in all, an excellent course and a team building opportunity.’

Click here to contact us today. Or call 0800 1076 365.